Privacy Policy

At City of Mt. Healthy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when communicating with us — including via text message (SMS), email, or other channels.

1. Information We Collect

We may collect the following types of information:

• Phone numbers provided to us through inbound text messages or direct communication.
• Names and contact details voluntarily provided by you when you reach out for support or information.
• Message content necessary to process your inquiry or provide assistance.

We do not collect phone numbers from our website or through online forms.

2. How We Use Your Information

The information we collect is used to:

• Respond to your inquiries and provide customer support.
• Deliver service-related updates and notifications.
• Improve communication and ensure consistent support experiences.

3. Data Sharing and Disclosure

We take your privacy seriously.

• We do not share, sell, or lease your phone numbers or consent information with any third-party providers for marketing or unrelated purposes.
• Your data is used solely for communication between you and the City of Mt. Healthy..

4. Your Rights

You may opt out of text or email communications at any time by replying STOP or contacting us directly.
You can also request deletion or review of your data by emailing feedback@mthealthy.org 

5. Updates to This Policy

We may update this Privacy Policy occasionally. All changes will be posted here with a revised “Last Updated” date.